At Swipe Solutions, LLC d/b/a Saunatica RX (“Saunatica RX”) we strive to provide the highest level of quality healthcare which includes frictionless access to medical providers and medications at prices that are affordable and accessible. We also make every effort to provide the highest level of patient care before and after the sale. If you have an issue with your order or your product, please reach out to our patient care team: support@saunaticarx.com.
Below are our categories and how we can help you after the sale:
PRESCRIPTION MEDICATIONS:
State and Federal regulations do not allow the return of prescription medications after being dispensed by the pharmacy. Once your method of payment has been charged and your package has been handed over to the carrier (USPS, FedEx, UPS), all sales are final. You can always log in to your patient portal at member.saunaticarx.com before your products ship to change your address or method of payment.
Orders can be cancelled for a full refund until they ship. If your provider doesn't approve your prescription, you receive a full refund.
If your prescription medication arrives damaged or is lost during transit, please contact our patient care team: support@saunaticarx.com.
LOST PACKAGES:
In the rare case your package is lost in transit, Saunatica RX will reship your prescription order. We will work with your carrier (USPS, FedEx, UPS) to locate your package first and have it redirected if needed. Sometimes weather may delay your package delivery time. If your package is lost in transit or does not arrive at the shipping address you provided, please contact our patient care team: support@saunaticarx.com.