Prescription medication generally cannot be returned
For patient safety and legal reasons, prescription and compounded medication generally cannot be returned or restocked after it has been dispensed. Do not mail medication to Saunatica. Follow pharmacy instructions for safe disposal.
Damaged, incorrect, or compromised shipments
If a package arrives damaged, appears incorrect, is missing required contents, or may have experienced a temperature problem, do not use the medication until the dispensing pharmacy advises you. Photograph the package and label, retain the packaging, and contact the pharmacy using the information on the label. You may also email support@saunaticarx.com for administrative help.
Actual product appearance and labeling of the medication you receive will differ from website images.
Program, consultation, and fulfillment charges
Refund eligibility depends on the services already performed, the status of provider review, whether a prescription was transmitted or dispensed, the reason for the request, and applicable law. Contact support@saunaticarx.com with the account email, charge date, and reason for your request. Saunatica will review the relevant records and explain the determination.
A provider’s decision that medication is not appropriate does not itself establish a right to medication. Any refund treatment applicable to that situation will follow the enrollment terms presented before payment and applicable law.
Payment does not guarantee that a prescription will be issued or that medication will be dispensed. Any prescription is based solely on the professional judgment of the licensed provider.
Recurring program cancellation
Use the cancellation method disclosed during enrollment or email support@saunaticarx.com. A cancellation stops future charges according to the disclosed billing cycle; it does not automatically reverse services already performed or medication already dispensed.